Eyewear Satisfaction Guarantee

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At Maple Ridge Eye Care, we are committed to ensuring that you’re happy with any purchase you make with us. We stand behind all the products we sell and extend all manufacturers’ warranties to our customers.

EYEWEAR SATISFACTION GUARANTEE

Please keep in mind that your eyes may take time to adjust to your new lenses, especially if your prescription has changed. However, if for any reason, the vision provided by our lenses does not meet your expectations, please let us know. Simply bring them in to us within 2 months of purchase and we will happily replace them with a new pair of lenses of equal or lesser value at no extra charge.

If a re-examination is required, the $65 exam fee will be waived. This is especially useful for first time progressive lens wearers, high prescriptions and astigmatism lenses.

ALSO INCLUDED WITH YOUR EYEWEAR PURCHASE

  1. Professional frame adjustments for the life of your glasses. This complimentary service ensures the continued optimal fit, vision and comfort of your glasses.
  2. Complimentary nose pad replacements. The oils in the skin discolour the nose pads and break down the material after six to twelve months.
  3. A warranty on manufacturers’ defects on both the frame and the lenses. See below.

LENS WARRANTY

On regular retail lenses, excluding sale items or special packages, we provide a 1 to 2-year warranty (manufacturer dependent) on all lens coatings against scratches and manufacturer’s defects. After 1 year, a $55 shipping and handling fee is applied.

FRAME WARRANTY

All our frames, including sunglasses (excluding sale items or special package offerings), come with a 1 to 2-year warranty (manufacturer dependent)*, covering any manufacturer’s defects in materials and/or workmanship. After 1 year, a $55 shipping and handling fee is applied.

RETURN POLICY

Each pair of glasses is ordered and custom-made for your unique lens prescription and selected frames. For this reason, any return of non-defective merchandise, within 30 days of purchase, will be subject to a $55 restocking fee. If new lenses are required to fit the new frame, an edging fee may apply. After 30 days from the date of purchase, we can no longer accept any product for return.

CONTACT LENS WARRANTY

We offer free replacement of damaged or ripped disposable lenses. If your prescription changes, we will exchange unused disposable contact lenses for free. 

*A 1-year warranty is provided for package frames, brand name/regular retail frames come with a 2-year warranty, Nano frames come with a 3-year warranty. Select sale & special frames come without warranty – patient will be notified prior to purchase.

OUR LOCATION

Maple Ridge Eye Care is located on the corner of Dewdney Trunk Road and 230 Street, directly across from the Tim Hortons. Parking is available in the lot directly behind our practice. If you have any questions or are having trouble finding us, please give us a call!

Exterior of Maple Ridge Eye Care located on the corner of Dewdney Trunk Road and 230 Street

Our Address

  • 23015 Dewdney Trunk Road
  • Maple Ridge, BC V2X 3K9

Contact Information

OUR GOOGLE REVIEWS & TESTIMONIALS

OUR BLOG

Dry Eyes or Allergies: How to Tell the Difference

Dry Eyes, Eye Conditions & Health

However, allergies are caused by an external irritant and are usually accompanied by non-eye-related symptoms like sneezing, while dry eyes stem from an issue with tear production or quality. […]

Read More…

May 2, 2025
Dr. M. Hurlbert

Celebrating 75 years of Maple Ridge Eye Care

Eyeglasses, Sunglasses

We’re Celebrating 75 Years in Maple Ridge! Join us on Saturday, May 24th as we celebrate 75 years of caring for our community at Maple Ridge Eye Care – Optometrists. We’re hosting a special Open House with: Save the date—we can’t wait to celebrate with you! More details coming soon. […]

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April 29, 2025
Dr. M. Hurlbert

Living with Age-Related Macular Degeneration in Canada: Resources & Support for Patients

AMD, Eye Conditions & Health

There’s no cure for AMD, but many resources and support services exist to help patients live fulfilling lives, including low-vision aids, assistive device programs, early detection eye exams, community events, and AMD therapy. […]

Read More…

March 27, 2025
Dr. M. Hurlbert
A person working at a laptop lifts their glasses to rub their irritated eyes.

However, allergies are caused by an external irritant and are usually accompanied by non-eye-related symptoms like sneezing, while dry eyes stem from an issue with tear production or quality. […]

Read More…

We’re Celebrating 75 Years in Maple Ridge! Join us on Saturday, May 24th as we celebrate 75 years of caring for our community at Maple Ridge Eye Care – Optometrists. We’re hosting a special Open House with: Save the date—we can’t wait to celebrate with you! More details coming soon. […]

Read More…

A team of five eye care professionals stand in formation, smiling and ready to help support those living with AMD

There’s no cure for AMD, but many resources and support services exist to help patients live fulfilling lives, including low-vision aids, assistive device programs, early detection eye exams, community events, and AMD therapy. […]

Read More…

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