At Maple Ridge Eye Care, we are committed to ensuring that you’re happy with any purchase you make with us. We stand behind all the products we sell and extend all manufacturers’ warranties to our customers.
EYEWEAR SATISFACTION GUARANTEE
Please keep in mind that your eyes may take time to adjust to your new lenses, especially if your prescription has changed. However, if for any reason, the vision provided by our lenses does not meet your expectations, please let us know. Simply bring them in to us within 60 days of purchase and we will happily replace them with a new pair of lenses of equal or lesser value at no extra charge.
If a re-examination is required, the $65 exam fee will be waived. This is especially useful for first time progressive lens wearers, high prescriptions and astigmatism lenses.
ALSO INCLUDED WITH YOUR EYEWEAR PURCHASE
- Professional frame adjustments for the life of your glasses. This complimentary service ensures the continued optimal fit, vision and comfort of your glasses.
- Complimentary nose pad replacements. The oils in the skin discolour the nose pads and break down the material after six to twelve months.
- A warranty on manufacturers’ defects on both the frame and the lenses. See below.
LENS WARRANTY
On regular retail lenses, excluding sale items or special packages, we provide a 1 to 2-year warranty (manufacturer dependent) on all lens coatings against scratches and manufacturer’s defects. After 1 year, a $55 shipping and handling fee is applied.
FRAME WARRANTY
All our frames, including sunglasses (excluding sale items or special package offerings), come with a 1 to 2-year warranty (manufacturer dependent)*, covering any manufacturer’s defects in materials and/or workmanship. After 1 year, a $55 shipping and handling fee is applied.
RETURN POLICY
Each pair of glasses is ordered and custom-made for your unique lens prescription and selected frames. For this reason, any return of non-defective merchandise, within 30 days of purchase, will be subject to a $55 restocking fee. If new lenses are required to fit the new frame, an edging fee may apply. After 30 days from the date of purchase, we can no longer accept any product for return.
CONTACT LENS WARRANTY
We offer free replacement of damaged or ripped disposable lenses. If your prescription changes, we will exchange unused disposable contact lenses for free.
*A 1-year warranty is provided for package frames, brand name/regular retail frames come with a 2-year warranty, Nano frames come with a 3-year warranty. Select sale & special frames come without warranty – patient will be notified prior to purchase.
OUR LOCATION
Maple Ridge Eye Care is located on the corner of Dewdney Trunk Road and 230 Street, directly across from the Tim Hortons. Parking is available in the lot directly behind our practice. If you have any questions or are having trouble finding us, please give us a call!
Our Address
- 23015 Dewdney Trunk Road
- Maple Ridge, BC V2X 3K9
Contact Information
- Phone: 604-463-4469
- Email: mapleridgeeyecarestaff@gmail.com
Our Hours
- Monday: 9:00 AM – 6:00 PM
- Tuesday: 8:00 AM – 8:00 PM
- Wednesday: 8:00 AM – 8:00 PM
- Thursday: 8:00 AM – 8:00 PM
- Friday: 9:00 AM – 6:00 PM
- Saturday: 9:00 AM – 4:30 PM
- Sunday: Closed
OUR BRANDS
OUR GOOGLE REVIEWS & TESTIMONIALS
“Maple Ridge eye care is awesome! The doctors there are very professional and personable. They walked me through everything they were testing on my eyes and so I felt very comfortable. They have a great selection of frames as well. The frames I got were fabulous and I’ve received so many compliments on them! All and all a great experience and I would highly recommend to anyone.”
Shaina W.
“We had a great experience at Maple Ridge Eye Care! Dr. Matter was very knowledgable and personable. He took the time to answer all my questions and explain everything in terms I could understand. He was also great with my 3 year old son.”
Sharleen M.
“My wife and I have been going to Maple Ridge Eye Care for a number of years. We have since moved to Hope, BC and still continue to remain their patients. We have purchased many glasses from them over the years and have always received the best value for our dollar. Dr. Hurlburt and his staff have always provided the best and friendliest service, we would never trust anyone else with our eyes!”
Jeannette C.
“Although no longer a resident of Maple Ridge, I continue and will continue returning to Maple Ridge Eye Care for my eye care needs. The staff are the friendliest and most knowledgeable group I have had the pleasure of dealing with. The exams are very comprehensive and I feel confident that any and all eye sight issues (or related health issues) would be identified early and while they are treatable.”
Linda C.
OUR BLOG
What are the Signs of Glaucoma?
Eye Conditions & HealthUnfortunately, most cases of glaucoma are symptomless. You might only know you have it once it is too late. This is why early detection through eye exams is vital to preserving your vision. […]
Myopia vs. Hyperopia: What’s the Difference?
Eye Conditions & Health, MyopiaMyopia and hyperopia are 2 of the most common refractive errors, each influencing the ability to see distant or near objects with sharpness. […]
What Happens During a Contact Lens Fitting?
Contact LensesContact lenses can be a convenient option for vision correction, but they require a specialized exam and fitting to get the right lens for your unique eyes. What exactly goes on during a lens fitting, and why is it an essential step in achieving comfortable and clear vision for all fellow contact wearers? Here is […]
What are the Signs of Glaucoma?
Unfortunately, most cases of glaucoma are symptomless. You might only know you have it once it is too late. This is why early detection through eye exams is vital to preserving your vision. […]
Myopia vs. Hyperopia: What’s the Difference?
Myopia and hyperopia are 2 of the most common refractive errors, each influencing the ability to see distant or near objects with sharpness. […]
What Happens During a Contact Lens Fitting?
Contact lenses can be a convenient option for vision correction, but they require a specialized exam and fitting to get the right lens for your unique eyes. What exactly goes on during a lens fitting, and why is it an essential step in achieving comfortable and clear vision for all fellow contact wearers? Here is […]