Eyewear Satisfaction Guarantee

At Maple Ridge Eye Care, we are committed to ensuring that you’re happy with any purchase you make with us. We stand behind all the products we sell and extend all manufacturers’ warranties to our customers.

EYEWEAR SATISFACTION GUARANTEE

Please keep in mind that your eyes may take time to adjust to your new lenses, especially if your prescription has changed. However, if for any reason, the vision provided by our lenses does not meet your expectations, please let us know. Simply bring them in to us within 30 days of purchase and we will happily replace them with a new pair of lenses of equal or lesser value at no extra charge.

If a re-examination is required, the $65 exam fee will be waived. This is especially useful for first time progressive lens wearers, high prescriptions and astigmatism lenses.

ALSO INCLUDED WITH YOUR EYEWEAR PURCHASE

1. Professional frame adjustments for the life of your glasses. This complimentary service ensures the continued optimal fit, vision and comfort of your glasses.
2. Complimentary nose pad replacements. The oils in the skin discolour the nose pads and break down the material after six to twelve months.
3. A warranty on manufacturers’ defects on both the frame and the lenses. See below.

LENS WARRANTY

On regular retail lenses, excluding sale items or special packages, we provide a 1 to 2-year warranty (manufacturer dependent) on all lens coatings against scratches and manufacturer’s defects. After 1 year, a $55 shipping and handling fee is applied.

FRAME WARRANTY

All our frames, including sunglasses (excluding sale items or special package offerings), come with a 1 to 2-year warranty (manufacturer dependent)*, covering any manufacturer’s defects in materials and/or workmanship. After 1 year, a $55 shipping and handling fee is applied.

RETURN POLICY

Each pair of glasses is ordered and custom-made for your unique lens prescription and selected frames. For this reason, any return of non-defective merchandise, within 30 days of purchase, will be subject to a $55 restocking fee. If new lenses are required to fit the new frame, an edging fee may apply. After 30 days from the date of purchase, we can no longer accept any product for return.

CONTACT LENS WARRANTY

We offer free replacement of damaged or ripped disposable lenses. If your prescription changes, we will exchange unused disposable contact lenses for free. 

*A 1-year warranty is provided for package frames, brand name/regular retail frames come with a 2-year warranty, Nano frames come with a 3-year warranty. Select sale & special frames come without warranty – patient will be notified prior to purchase.