Eyewear Satisfaction Guarantee

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At Maple Ridge Eye Care, we are committed to ensuring that you’re happy with any purchase you make with us. We stand behind all the products we sell and extend all manufacturers’ warranties to our customers.

EYEWEAR SATISFACTION GUARANTEE

Please keep in mind that your eyes may take time to adjust to your new lenses, especially if your prescription has changed. However, if for any reason, the vision provided by our lenses does not meet your expectations, please let us know. Simply bring them in to us within 30 days of purchase and we will happily replace them with a new pair of lenses of equal or lesser value at no extra charge.

If a re-examination is required, the $65 exam fee will be waived. This is especially useful for first time progressive lens wearers, high prescriptions and astigmatism lenses.

ALSO INCLUDED WITH YOUR EYEWEAR PURCHASE

  1. Professional frame adjustments for the life of your glasses. This complimentary service ensures the continued optimal fit, vision and comfort of your glasses.
  2. Complimentary nose pad replacements. The oils in the skin discolour the nose pads and break down the material after six to twelve months.
  3. A warranty on manufacturers’ defects on both the frame and the lenses. See below.

LENS WARRANTY

On regular retail lenses, excluding sale items or special packages, we provide a 1 to 2-year warranty (manufacturer dependent) on all lens coatings against scratches and manufacturer’s defects. After 1 year, a $55 shipping and handling fee is applied.

FRAME WARRANTY

All our frames, including sunglasses (excluding sale items or special package offerings), come with a 1 to 2-year warranty (manufacturer dependent)*, covering any manufacturer’s defects in materials and/or workmanship. After 1 year, a $55 shipping and handling fee is applied.

RETURN POLICY

Each pair of glasses is ordered and custom-made for your unique lens prescription and selected frames. For this reason, any return of non-defective merchandise, within 30 days of purchase, will be subject to a $55 restocking fee. If new lenses are required to fit the new frame, an edging fee may apply. After 30 days from the date of purchase, we can no longer accept any product for return.

CONTACT LENS WARRANTY

We offer free replacement of damaged or ripped disposable lenses. If your prescription changes, we will exchange unused disposable contact lenses for free. 

*A 1-year warranty is provided for package frames, brand name/regular retail frames come with a 2-year warranty, Nano frames come with a 3-year warranty. Select sale & special frames come without warranty – patient will be notified prior to purchase.

OUR LOCATION

Maple Ridge Eye Care is located on the corner of Dewdney Trunk Road and 230 Street, directly across from the Tim Hortons. Parking is available in the lot directly behind our practice. If you have any questions or are having trouble finding us, please give us a call!

Exterior of Maple Ridge Eye Care located on the corner of Dewdney Trunk Road and 230 Street

Our Address

  • 23015 Dewdney Trunk Road
  • Maple Ridge, BC V2X 3K9

Contact Information

OUR GOOGLE REVIEWS & TESTIMONIALS

OUR BLOG

What are Bifocal Glasses?

Eye Wear Care, Eyeglasses, Myopia, Myopia Control

Bifocal eyeglasses are one of the most common forms of vision correction. These glasses are designed to provide clear vision at two different distances, allowing the wearer to see both near and far objects clearly.
Bifocal eyeglasses have a distinct visual marker—a line or rectangle marked on the bottom half of the lenses. Their multifunctional use makes them suitable for individuals who:
[…]

Read More…

October 22, 2024
Dr. M. Hurlbert

Can Dry Age-Related Macular Degeneration Be Treated?

AMD, Eye Conditions & Health

If you or someone you care about is facing blurred vision that interferes with daily activities such as reading, driving, or recognizing faces, it may be a sign of dry age-related macular degeneration (AMD). This eye condition impacts the central region of the retina, leading to gradual vision loss. Early detection is vital. Dry age-related […]

Read More…

September 4, 2024
Dr. M. Hurlbert

What Are MiSight Contact Lenses?

Contact Lenses

MiSight contact lenses are a groundbreaking solution for children with myopia that corrects myopia and helps control myopia progression. If you’re a parent concerned about your child’s vision, an eye exam can determine their level of myopia and whether MiSight contact lenses can provide vision clarity and prevent myopia from worsening. What Is Myopia & […]

Read More…

July 29, 2024
Dr. M. Hurlbert
A close-up showing the dual-vision lens design of bifocal glasses against sheet music.

Bifocal eyeglasses are one of the most common forms of vision correction. These glasses are designed to provide clear vision at two different distances, allowing the wearer to see both near and far objects clearly.
Bifocal eyeglasses have a distinct visual marker—a line or rectangle marked on the bottom half of the lenses. Their multifunctional use makes them suitable for individuals who:
[…]

Read More…

A person over 50 at home struggles to read his laptop even while wearing his glasses.

If you or someone you care about is facing blurred vision that interferes with daily activities such as reading, driving, or recognizing faces, it may be a sign of dry age-related macular degeneration (AMD). This eye condition impacts the central region of the retina, leading to gradual vision loss. Early detection is vital. Dry age-related […]

Read More…

A girl holding a contact lens on her left index finger and looking in the mirror before inserting it in her eye.

MiSight contact lenses are a groundbreaking solution for children with myopia that corrects myopia and helps control myopia progression. If you’re a parent concerned about your child’s vision, an eye exam can determine their level of myopia and whether MiSight contact lenses can provide vision clarity and prevent myopia from worsening. What Is Myopia & […]

Read More…

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